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My Top Margin Is Missing. I understand that it is cutting off the top of the page and you have already done some preliminary troubleshooting. Note The page border margins are adjustable only between 0 points and 31 points.
There appear not to be any elements in normal flow not floated not positioned above banner that would prevent the negative margin from being applied to the body element. Sometimes windows can inadvertently be positioned off screen where your mouse cant reach. When you move the mouse pointer to the top or bottom edge of the page Word changes the mouse pointer to a small icon with two arrows pointing toward each other up and down.
To hide the margins again repeat step 1.
Note The page border margins are adjustable only between 0 points and 31 points. Heres how to switch it off. When you open a document is the cursor at the top left corner of the page as if the top margin was missing. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files.