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Troubleshoot Task E Mail Message Or. If you get a message that says your email wasnt sent then that email goes to your Outbox. And heres a checklist to understand why youre unable to send emails and troubleshoot any major problem.
In the Choose Service dialog box select Internet E-mail and then click Next. If you dont see new emails in the Inbox those messages may be going to the Junk Email. Work Offline allows Outlook to appear like it is online but you will only have access to mail that.
This usually happens with Gmail accounts that use multiple labels for a single email.
Select Existing Outlook Data File and then click Browse. If you dont see an Outbox then your email was sent. Select Existing Outlook Data File and then click Browse. General database mail troubleshooting steps.